Things people actually ask at work
Did anyone answer her?
A client wrote on Tuesday. Two people saw it. Each assumed the other replied. It is now Thursday.
Reply
What WagonWorks does about it.
Ask whether she was answered and it checks the thread. If nobody replied, it drafts the reply for you to read. Nothing goes out until a person approves it.
Before · A shared inbox on Thursday
- Tue 8:02 · Maria Chen · “Question about my policy”
- Opened by Sam · Tue 9:15
- Opened by Alex · Tue 11:40
- Replies · 0
The question
“Did anyone answer her?”
After
Nobody replied. A draft is ready.
- Re: Question about my policy · draft
- Waiting for your approval before it sends
Fictional demonstration. The names and files are made up.
How
It works with the Microsoft 365 your business already uses.
05
Suggested replies, sent once you approve.
For customer conversations it drafts a reply for a person to review. Once someone approves it, it can send the email.
It only sees what you can already see.
It runs on each person’s own Microsoft sign-in. Your files stay in your Microsoft 365; it sends the AI only the excerpts it needs for an answer, and a person approves anything that sends or saves.
Who asks this most
The trades where this question costs the most.
Or take in the whole map at who it’s for.
Next question
Things people also ask.
Find
“Where did we put that?”
The signed certificate is somewhere. Teams, an email attachment, a folder someone renamed in March. Three people are looking, and the client is on hold.
Find
“Which one did we send?”
Proposal FINAL.docx. Proposal FINAL 2.docx. Proposal Final-MarkEdits.docx. Proposal ACTUAL FINAL.pdf. The client has one of them, and nobody is certain which.
Catch up
“What happened while I was gone?”
Two days out and the inbox is a wall. Somewhere in it is the one reply that changes what you do first this morning.